Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 7 days of receiving your order

  • Items are unused, unwashed, and unworn

  • Items are in their original condition, with all tags attached

  • Items are returned in the original packaging

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Intimates, underwear, swimwear, and bodysuits

  • Accessories (such as jewelry, hats, belts, scarves)

  • Final sale or clearance items

  • Gift cards

Please review product descriptions carefully before placing your order.

3. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: support@urporm.com

Please include the following information in your message:

  • Order number

  • Item(s) you wish to return

  • Reason for return

We will provide return instructions after your request is approved. Unauthorized returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Original shipping fees are non-refundable.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

8. Late or Missing Refunds

If you have not received your refund after the processing period, please:

  • Check with your bank or payment provider

  • Contact us for further assistance

9. Contact Us

If you have any questions regarding our return policy, please contact us:

Email: support@urporm.com